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Showing articles from advanced troubleshooting tag

Turn a Chromebook's touchscreen on or off

If you're having issues with a touchscreen, for instance random 'ghost clicks' or other annoyances, you can try turning it off with these steps: **Note:** First, try wiping off the screen with a soft cloth or T-shirt. Debris or moisture can sometimes activate the touchscreen. 1. Open up a new tab in Chrome using t…

Powerwash a Chromebook

If requested, follow these steps to powerwash (factory reset) a Chromebook: **Note:** Make sure you know your WiFi password before performing these steps. You will need it later in the process. 1. Reboot or power on the device to reach the sign-in screen 2. Press Ctrl + Alt + Shift + R on the keyboard. 3. A pr…

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